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Consumer
Insights &
Market Intelligence
Channel: eCommerce 2020
CHANNEL: eCOMMERCE
Specific Sales & Analysis

Online Shopping Impact
June 2 2020.
Online and click-and-collect orders have become a normal part of consumers shopping experience. There is a large, sustained shift online that doesn’t appear to be stopping soon. Retailers must continue to prioritize and invest in these delivery and click-and-collect options.
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Impact on Online Shopping
May 19 2020.
Online delivery and click-and-collect continue to attract new users. Nearly three-fourths of consumers surveyed said they had placed an online delivery (ship-to-home) order in the past week, and nearly half said they had placed an online order for pick-up (click-and-collect).
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Covid-19 Online Shopping Impacts
May 5 2020.
Online delivery and click-and-collect services continue to attract new users. 16% of those who placed an online ship-to-home order indicated it was their first time ever or first time in the past six months doing so; 39% of click-and-collect users said the same.
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Online Shopping Impacts
April 21 2020.
Online delivery and click-and-collect services continue to attract new users
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